Questions

 

Heart Icon Vesper Faering Love Bag Guarantee Love your bag guarantee

We know you’re going to love your bag, but if for any reason you don’t, return your bag to us within 2 months of receiving it, and we’ll refund 100% of the purchase price.  Get in touch at care@vesperfaering.com for more details.

Icon Clock Vesper Faering Lasting Quality  Lasting Quality

We make products that last. We believe in our products and stand by the quality of craftsmanship and materials in each one. 

Lasting Quality CommitmentOur lasting quality commitment guarantees the practical lifetime of each item against failure or damage in its intended usage. Items with defects in materials or workmanship will be replaced or repaired at the discretion of Vesper Faering for the practical lifetime of the product. Additional details

Quality careIn making products that last, we also know that sometimes, during general use, your product can become damaged (rips, tears, burns, punctures, etc.). If at any point your bag needs some extra love and care, we offer a variety of repairs and updates for a reasonable charge. Contact us at care@vesperfaering.com and we will be happy to discuss your options.

Icon Airplane Vesper Faering Worldwide Shipping Worldwide Shipping

Your travel bags will be shipped to you, anywhere in the world, on or before 3 weeks of us receiving your order. You will receive a shipping notification from us on the day your bag ships.

We unfortunately cannot guarantee when you will receive your bag, as this will depend on which shipping service you select. Our shipping partner is Canada Post. 

If you are shipping outside of Canada, please note that there may be additional taxes or duties collected by your State / Country.

Icon Star Made Responsibly Vesper FaeringMade Responsibly

Ethical manufacturing is at the core of our business. Our bags are made in Vancouver by a team of skilled craftspeople who are paid honest wage for the great work they do. 

We support our local community by partnering with social enterprises, such as Common Thread, who provide sewing skills and training for individuals with employment barriers.

We are conscious of our environmental impact, and have built a model that allows us to manufacture, on-demand, only bags that are really needed, wanted and will be used. We use a lean manufacturing process, further reducing waste in our production and supply.

 

Additional Questions? Please do not hesitate to contact us, we would love to hear from you.